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Frequently Asked Questions
A call center agent typically handles customer inquiries, resolves issues, and provides information about products or services. They communicate effectively with customers, ensuring a positive experience while maintaining accurate records of interactions.
Call center agents can increase their salary by enhancing their skill set through relevant upskill courses, such as customer service excellence, communication skills, and conflict resolution training. Additionally, pursuing certifications in areas like CRM software or sales techniques can improve their value to employers. Gaining experience and consistently demonstrating strong performance can also lead to promotions and salary increases.