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Glossary>Net Promoter Score

Net Promoter Score

Learn about Net Promoter Score (NPS) and how to measure customer loyalty and employee satisfaction using eNPS systems - Jisr HR Glossary.

What is the Net Promoter Score (NPS)?

The Net Promoter Score is a system originally developed by Bain & Company, Satmetrix Systems, and Fred Reichheld to measure customer loyalty. It is used in the field of human resources to measure employee loyalty and job satisfaction within an organization, and is commonly abbreviated as NPS.

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