How Jisr Helped Sijam Manage HR More Efficiently as It Expanded?

Challenges Before Jisr

As the number of branches and employees grew, Sijam Medical faced several challenges in managing its HR operations, including:

• Connecting multiple branches with central management through a unified system.
• Limited access to operational data and reports, making it harder for management to access the information it needed quickly.
• The need to establish clear policies and procedures to support continued growth and expansion.
• Slow communication between employees and different departments before the transition to digital processes.
• The need to improve the employee experience and accelerate the approval cycle for employee requests.
• Limited connectivity between HR and Finance, making it difficult to access information quickly and accurately.

Solution with Jisr

Sijam Medical adopted Jisr to digitize its HR operations, streamline employee requests, and improve coordination between HR, Finance, Operations, and its different branches.

• Digital Transformation

Previously, relying on paper files and manual processes consumed significant time and effort. With Jisr, HR operations became fully digital, easier to access, and faster to complete, helping reduce errors, accelerate processes, and create a smoother employee experience.

• Employee Request Management

Previously, transactions between branches—particularly in Riyadh—were handled through letters and email, which could cause delays or result in missed communications. With Jisr, employees have clear access permissions and can submit their requests electronically without waiting.

Employees can now request employment letters or leave directly through the system, allowing requests to be processed more quickly.

• Payroll Management

Previously, payroll processing involved multiple departments, including HR, Finance, and Operations, which could delay the process. Month-end closing began on the 20th, with HR completing its part by the 27th before handing the process over to Finance. This sometimes resulted in salaries being paid as late as the 30th or even the first day of the following month.

After implementing Jisr, payroll processes became faster and more streamlined, helping ensure salaries were paid on time.

Results

Within six months of implementing Jisr, Sijam Medical achieved measurable improvements across several HR processes:

1. 100% improvement in employee–management communication: Communication moved from multiple channels and traditional processes to more direct and efficient communication through employee self-service within one system.
2. 80% improvement in access to reports: Reports became faster to access, replacing varying processes depending on the type of request, with most reports now available within one business day.
3. 70% improvement in attendance management: The digital transformation reduced reliance on manual processes and the administrative time required to manage attendance and working hours.