How did Shatha Roasting Factory improve the employee experience and save 85% of human resources time?

Challenges Before Jisr

In the Saudi coffee and food sector, HR management is not an ordinary administrative task, as HR managers face special challenges, such as high employee turnover, constantly updating labor laws and complying with many regulations under which sector establishments operate, and the difficulty of managing a diverse workforce of full-time, part-time, and seasonal employees.

The challenges faced by Shatha Roasting Group were on three levels:

1. “We relied on traditional attendance tracking tools,” says Ms. Maimouna Al-Khalaf, Human Resources Manager at Shatha Roasting Group. “Every attendance error directly impacted salaries, and consequently, employee confidence in the entire management system.” The tracking mechanism was insufficiently accurate, creating a transparency gap between employees and management, and sometimes leading to internal complaints about fairness and deductions.
2. As the group's operations expanded and its workforce grew, the pressure mounted. Setting up the monthly payroll alone was a time-consuming and laborious process, a manual operation prone to errors that sometimes led to delayed payments or subsequent adjustments that confused everyone.
3. Furthermore, leave requests were processed manually, employee requests passed through opaque channels, and performance records were decentralized. In a company operating across a factory, retail outlets, and distribution, with some employees in production and others in retail, this fragmentation wasn't just an administrative flaw; it created a disconnect between employees and management.

The Solution with Jisr

Maimouna and her team knew that continuing with the same traditional methods was no longer an option. As the team grew and work locations diversified, they needed an HR system that understood the needs of the Saudi market, and they found it in Jisr.

• Automating Attendance and Leave: From Paper Chaos to Smart Tracking

In the coffee industry, shifts aren't 9 to 5. Some work at the factory in the morning, and others work at the shop in the evening. Traditional attendance tracking methods couldn't accommodate this diversity. With Jisr, attendance tracking is now instantaneous and accurate, regardless of the work location or shift type, with features like fingerprint and geolocation tracking. Leave requests are submitted and approved electronically. No paper, no forgetting, no excuses for being late.

• Easy and accurate payroll processing every time.

A direct link between attendance, leave records, and payroll. Every hour worked, every leave, every absence is automatically factored into salary calculations. Payroll preparation is now easy and accurate, with timely payment and seamless communication and follow-up between the finance and HR teams. In a sector already suffering from high employee turnover, a delayed salary or a calculation error can be enough to lose an employee.

• A Centralized Dashboard: A Comprehensive Overview in Seconds

Instead of navigating through various files and systems, all employee data is now available in one place: requests, records, reports, and performance indicators. Any administrative decision, from promotion to probation termination, is now based on clear and up-to-date data, significantly reducing the workload for the HR team and saving considerable time.

• Transparency Transforming the Employee-Management Relationship

Jisr that serves not only management but also employees. Through the self-service mobile application, each employee can track their data, attendance reports, and requests independently. This transparency has completely transformed the dynamics of the employee-management relationship. Ms. Maimouna says, “Employees’ access to their reports through the application has reduced complaints and feelings of injustice towards management, and has increased their accountability for their work results by 100%.”

• Technical Support: An Amazing Team, Always There for You

Transitioning from a traditional system to a fully digital one isn't easy for any team. But the support team at Jisr was there from the very beginning, assisting with data collection, facilitating the transition, answering all our questions, and customizing the system to meet the company's needs. Ms. Maimouna says, "I'd describe the support experience in one word: 'Amazing! I've never seen anything like it from any competitor.'"

Results

• Routine task time was reduced by 75% after automating 90% of HR processes. The time saved was allocated to strategic HR tasks such as developing the work environment and attracting talent.
• Accurate payroll and 100% compliance were achieved, with the integration of all payroll components and the payroll system, eliminating human error. Furthermore, integration with government platforms such as Muqeem, GOSI, and AWS was implemented automatically.
• Employee complaints have decreased by 100%, thanks to streamlined communication and the ability for each employee to access their reports via the mobile application. The question "Why was my salary deducted?" is no longer a concern.
• Employees are now responsible for their performance. Employee satisfaction has improved significantly. The system's two key features, transparency and clear procedures, have built strong trust between management and the team. In a sector plagued by high turnover, this satisfaction translates directly into a more stable work environment.