How Al Rowad Medical Services cut payroll preparation time by 50%?

The Challenges

Before implementing Jisr, we faced several key challenges. Our processes were paper-based, consuming significant time and effort in administrative tasks rather than developing our human resources. This made it essential to find an integrated, intelligent system to efficiently and quickly manage all operations:

• Managing employee requests manually, leading to delayed responses and wasted time on administrative work.
• Attendance management issues, especially with multiple branches and changing shifts.
• Manual payroll preparation, causing delays and higher error rates.
• Paper-based documentation for various HR procedures, adding complexity to operations.
• Lack of system integration, requiring data updates across multiple platforms and wasting both time and effort.

The Solutions

Since joining the Jisr ecosystem, Al Rowad has seen a major transformation in HR management through automation, improved efficiency, and streamlined daily processes. The change not only accelerated workflows but also enhanced accuracy, transparency, and employee satisfaction.

1. Full HR Process Automation: The first strategic decision was to completely eliminate paper-based processes, using Jisr to manage all requests and administrative tasks digitally. Employee requests became fully online, making approvals and tracking easier. Recruitment and onboarding were also automated — welcome messages and meetings are scheduled automatically once a new employee is added to their team in Jisr. Document tracking and contract renewals are now digital, saving significant time and effort. The “approval chain” feature has notably sped up workflows.
2. Improved Attendance Management: With complex shift schedules and frequent changes, we needed a flexible, accurate attendance system. Jisr provided this by allowing easy schedule adjustments to meet operational needs, recording attendance from multiple locations for greater flexibility, and automatically calculating monthly variables like overtime hours. This reduced calculation errors and provided instant attendance compliance reports, boosting transparency and easing monitoring.
3. Seamless and Accurate Payroll Management: Previously, payroll preparation took 4–5 days, as attendance had to be reviewed manually and data verified with each team and manager. After implementing Jisr, this was reduced to just two days, thanks to automatic data verification, which greatly lowered error rates. Jisr also integrates directly with GOSI, Mudad, WPS, and related financial systems, providing instant alerts and notifications to ensure smooth and accurate compliance.
4. Enhanced Employee Experience: Jisr’s benefits went beyond making HR’s job easier — they directly improved employee satisfaction. Staff can now submit requests via the mobile app anytime, anywhere, without needing to visit HR. Responses are faster and more transparent, and processes for leave, allowances, and salary advances are fully simplified, making the employee experience smoother and more convenient.
5. Responsive Support: One of the standout aspects of our experience with Jisr has been the fast and effective technical support that ensures uninterrupted operations. A dedicated account manager was assigned to follow up on our needs, while continuous system updates met evolving client demands. Jisr’s 24/7 support team quickly resolves any issues. As Mr. Khalid Al-Wasabi put it:

“Jisr’s client support outperforms all others, locally and globally, as does their continuous product development and ability to rapidly meet client needs.”

The Impact

The results we achieved at Al Rowad clearly demonstrate Jisr’s impact on our operations:

• Reduced payroll preparation time from 4–5 days to just 1–2 days.
• Automated employee request management, replacing lengthy paper-based processes.
• Achieved 100% compliance accuracy through system integration.
• Significantly increased employee satisfaction.