How did Jisr help Al Khalejiah Catering help in enhancing employee satisfaction and automating processes?

Challenges before Jisr

Al Khalejiah Catering owns and operates several brands under its umbrella, this growth and expansion come with challenges in managing HR operations, especially in the hospitality sector. The company operates under the slogan "World-Class Saudi Hospitality Service" and aims to redefine and elevate hospitality industry standards through its unique, distinctive character. However, behind the scenes of these ambitious goals lie even greater challenges, like:

• The need for a larger HR department to manage manual tasks and monitor employee performance, resulting in wasted time, effort, and financial resources.
• Providing 24/7 hospitality services, which necessitates meticulous monitoring and a robust management system.
• The desire to improve the employee experience, given the increasingly tight timeframe resulting from the company's expansion and rapid growth, leaving insufficient time to support employee development.
• The HR workflow was cumbersome and lengthy, and communication and follow-up methods posed significant challenges and stress.
• Complex HR systems required extensive setup and were costly.
• The difficulty in eliminating human error in manual processes, particularly regarding scheduling employee shifts, deductions, and overtime.

Solution with Jisr

Abdullah Al-Salman realized that such challenges could no longer be overcome through traditional programs like Excel or outdated systems that did not take into account the specificities of our market in the Kingdom. He found in Jisr all the HR needs in one place, designed to address manual and operational problems and to enhance employee discipline, which is the backbone of this industry. Jisr helped them in:

• Automating all manual tasks and reducing the need for additional HR staff to oversee them has halved the HR department's need to hire new employees compared to before using Jisr.
• This streamlines HR processes, enabling real-time monitoring and rapid decision-making. Jisr is easily customizable and implementable to meet specific needs with minimal effort and time, as Abdullah Al-Salman says, "Jisr is customizable as you utilize it."
• Employee experience and impressions have improved, leading to greater adherence to the attendance and fingerprint system, easier submission of requests, and improved communication with managers. This, in turn, enhances employee performance. As Richard Branson says, "Employees come first. If you take care of your employees, they will take care of your customers."

In addition to the above, one of the most significant benefits of using the Jisr system at Al-Khalejiah Company is the reduction in salary deductions. Thanks to Jisr's robust time & attendance system, which has made employee scheduling virtually error-free. Everything is automated and monitored, leaving no room for any manipulation or deception regarding attendance and departure. Deductions are now calculated with the utmost accuracy and objectivity.

Furthermore, because Jisr is an integrated platform that provides all human resources needs in one system, there is no need to use other systems for linking with GOSI, payroll and accounting systems for payroll management. Jisr provides all of that and more, payroll is directly linked to it. Moreover, Jisr is designed to meet local needs in accordance with the Saudi Labor Law, thus promoting compliance with its regulations and reducing the costs of fines and penalties.

Results

It's impossible to focus on the most important tasks when we're surrounded and distracted by secondary, routine tasks that consume our time, drain our energy, and scatter our focus. Jisr understands this perfectly. Abdullah Al-Salman says, "Jisr helped me receive the most important and highest-priority emails, after I used to receive more than 300 emails daily, many of which weren't priorities because they were related to routine follow-ups."

• 50% reduction in the need to hire an additional HR team.
• Zero errors in scheduling shifts and deductions.
• Employees are more punctual and can easily submit requests and communicate with their managers through a single interface.
• Guaranteed compliance; integration with GOSI, payment plans, and accounting systems within a single platform reduces the risk of violations and fines.

Abdullah Al Salman pointed out that using Jisr allows HR to access employee complaints submitted to their managers, enabling HR specialists to review them and take the necessary action, thus enhancing employee satisfaction and retention. Furthermore, Jisr ensures that the required information reaches the relevant employees, even if it requires disseminating it to all employees, from the most junior to the most senior.

Jisr has also helped expedite and streamline recruitment processes at Al Khalejiah through its Applicant Tracking System (ATS). This feature allows for detailed job descriptions and tasks, selection of suitable candidates, and linking of job postings across various platforms, thereby facilitating the process and organizing data in one place.