How Fatoor Faris overcame most HR challenges?

The Challenges

Before adopting Jisr, Fatoor Faris faced several HR challenges:

• Recruitment as the biggest challenge – managing hiring alongside other HR tasks was overwhelming.
• Delays in core HR tasks – multiple responsibilities often caused delays in handling employee affairs.
• Time and effort wasted – heavy manual processes consumed significant resources and affected efficiency.
• High costs – heavy dependency on printing and paper usage resulted in unnecessary expenses.
• Difficulty tracking attendance – delays in recording and monitoring working hours.
• Difficulty monitoring and evaluating performance – lack of time to regularly assess employee performance.
• Payroll delays – complex, time-consuming processes.
• Slow employee request processing – affecting overall employee satisfaction.

The Solutions

Since 2017, Jisr has transformed the way Fatoor Faris manages HR, particularly in the following areas:

1. Employee Requests Before Jisr, issuing an employment letter could take one to two weeks. Now, with a single click via the app, the letter is sent directly to the employee’s email in less than a minute.
2. HR Staffing Previously, each region required at least two HR officers. Today, all branches across Saudi Arabia are managed centrally from Jeddah by just one HR officer, saving the company from hiring seven extra employees.
3. Payroll Processing Payroll used to take two to three days with Excel spreadsheets. Now, it’s completed in less than an hour, with automatic data verification against the General Organization for Social Insurance (GOSI).
4. Technical Support Jisr’s support team responds quickly and resolves issues immediately. Frequent system updates keep the platform aligned with Ministry of Labor requirements and continuously improve features based on client feedback.

The Impact

With the digital transformation powered by Jisr, Fatoor Faris achieved remarkable improvements:

• Streamlined workflows – faster, more organized processes allowed the HR team to focus on strategic tasks.
• Faster, more accurate payroll – from 2–3 days to less than one hour with automated data extraction and verification.
• Centralized attendance tracking – one HR officer can now manage attendance for all branches across different regions.
• Easier scheduling – more flexibility in managing shifts, overtime, and work hours.
• Higher employee satisfaction – improved efficiency and faster responses to employee needs boosted overall morale.