How Burj Al-Hamam restaurants coordinated between HR, finance, and operations?

The Challenges

Before adopting the Jisr system, Burj Al-Hammam faced several operational and HR challenges, including:

• Delays in fulfilling HR-related requests and completing tasks.
• Difficulty in accurately calculating overtime hours.
• Complex payroll preparation involving three different departments (HR, Finance, and Operations).
• Overlapping authority between supervisors, managers, and employees.
• Delays in processing employee requests and transactions on time.
• Payroll preparation in HR alone used to take seven full days.

The Solutions

1. Digital Transformation Previously, manual files and paperwork consumed time and effort. With Jisr, all processes became digital, easily accessible, and quick to execute—reducing errors, speeding up procedures, and creating a smoother employee experience.
2. Request Management In the past, branch transactions—especially between Riyadh branches—were done via post or email, leading to delays or lost communication. Now, every employee knows their exact permissions and can process requests online without waiting. For example, a salary certificate or leave request can be submitted directly through the system and completed instantly.
3. Payroll Processing Payroll used to pass through HR, Finance, and Operations—often delaying the process. Previously, month-end closing started on the 20th, finished in HR by the 27th, then went to Finance, which sometimes meant salaries were delayed until the 30th or even the 1st of the following month. With Jisr, payroll is now faster, smoother, and always on time.

The Impact

After the digital transformation and adopting Jisr HR, Burj Al-Hammam achieved notable progress at multiple levels—showing how effective the system is in improving HR performance and meeting employee needs efficiently:

• Clear authority structure: Defined and transparent roles for each supervisor, manager, and employee.
• Overtime management: Weekly scheduling of overtime with clear plans and accurate attendance tracking.
• Improved employee satisfaction: A company-wide HR satisfaction survey is sent every six months, and satisfaction rates have been rising steadily since implementing Jisr.
• Full digital workflow: Completely eliminated paper-based processes.
• Time and effort savings: Requests and documents no longer require lengthy processing times.
• Increased productivity: HR department productivity rose by 85%.