Employee Complaint & Whistleblowing Policy
Because every serious report involves an employee risking their job or peace of mind, the employee complaint & whistleblowing policy ensures that violations are noticed and the whistleblower receives due protection. It clarifies report violations procedures, explains how complaints will be investigated and resolved, with guarantees protecting the whistleblower from retaliation.
Created by
Naif O. Alawbathani
|
Human Resources Adviser
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What’s included in the employee complaint & whistleblowing policy?
The employee complaints and whistleblowing policy provides a complete framework to encourage employees to submit complaints, guiding them on how to act if they observe or encounter a violation or misconduct.
It clearly outlines reporting procedures and provides examples of the types of violations that should be reported. Furthermore, it identifies the officials responsible for receiving and investigating complaint against employee, along with the timeline for each step in the complaint resolution process.
Given that protecting the whistleblower is as important as an impartial investigation, the policy surrounds the employee who submits a complaint with a strict shield of protection from retaliatory actions. It also includes guarantees for maintaining the confidentiality of both complaints and investigations.
To ensure fairness for the accused, the employee complaints policy specifies the controls for determining disciplinary actions related to the violation and guarantees the accused's right to appeal the investigation's results within a specified period.
Employee Complaint & Whistleblowing Policy - Table of contents
1. Purpose Of whistleblower policy & Scope
2. Definitions & Examples
3. Reporting Procedures
4. Investigation Process & Timeframe
5. Protection & Responsibilities
6. Disciplinary Actions & Appeals
7. Confidentiality & Documentation
8. Training & Awareness
9. Review & Amendments
Why do you need a Whistleblowing policy?
Enabling early detection of problems before they escalate and become public.
Deterrent tool that saves the company from significant financial and reputational losses.
Building employees trust that complaints will be taken seriously without facing any threats.
Strengthening a culture of integrity, transparency, and accountability.
How do you use the model?
Download the template and review the content.
Customize it with name, logo, reporting channels and the investigations roles.
Share it with all employees, and add it to the employee handbook for easy access.
Ensure compliance by getting Employee Complaint & Whistleblowing policy reviewed by a legal/HR expert.
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FAQ
How to write a whistleblower policy?
To write an effective corporate whistleblower policy, start by assessing your existing policies to identify any gaps or areas for improvement, ensuring seamless integration. Next, designate clear, accessible, and confidential reporting channels that employees can use to report misconduct.
Then, develop a standardized employee complaint form to gather essential details like the type, date, time, and location of the violation. Finally, clarify the roles and responsibilities of all individuals and departments involved in handling reports, outlining investigation procedures and expected timeframes for resolution.
What is an example of a whistle blowing policy?
An example of a whistleblowing policy outlines clear procedures for employees to report misconduct without fear of retaliation. Employees are typically directed to report concerns to their immediate supervisors, HR, or an Ethics Officer using a written or e-form that includes specific details and evidence. Based on the Whistleblowing Policy template above, confidentiality is maintained as far as possible, and reports should ideally be submitted within one month of the incident.
Upon receiving a report, an Ethics Officer initiates a preliminary review and impartial investigation within five days, aiming for completion within 30 days (with possible extensions).
How to do whistleblowing?
To make a whistleblowing disclosure, it should follow the process outlined in company's whistleblowing policy, if one exists. Alternatively, a complaint letter about employee behavior can be written to the most appropriate person in the company, stating that a disclosure is being made; this might be a supervisor or someone named in the company's policy. While a disclosure does not necessarily need to be in writing (e.g., it could be made in a private meeting), it is advisable that it be put in writing (such as a employee complaint letter or an email) so that evidence of the disclosure is available.
How to write an email complaint about an employee?
To write an effective employee complaint letter to HR, focus on clarity, professionalism, and actionable details.
- Identify the right recipient (HR or manager) and use a clear subject line like "Complaint Regarding [Employee Name] - [Brief Issue Description].
- Start with a professional greeting and immediately state the email's purpose.
- Provide specific details of the incident: date, time, location, people involved, the exact actions, and their impact. Include any evidence.
- Maintain a professional, respectful tone, avoiding emotional language.
- Propose a resolution and end with a call to action from the recipient.
- Conclude with a professional closing and keep a copy for your records.
What is the difference between a whistleblower and a grievance?
The fundamental difference between a whistleblower complaint and a grievance lies in their purpose. A whistleblower complaint focuses on exposing illegal or unethical behavior within the workplace, aiming to protect the broader organization or public interest and, crucially, safeguard the whistleblower from retaliation. The concern often involves serious wrongdoing like fraud, safety risks, or breaches of law.
In contrast, a grievance complaint primarily seeks to resolve a dispute between an individual employee and their employer, often concerning personal working conditions, unfair treatment, or contractual issues. While grievance processes are typically outlined in internal company procedures, whistleblower complaints are ideally raised through impartial programs designed to ensure confidentiality and protection.