At Zid, we’re more than just a technology company—we’re the driving force behind retail success. Our mission is to empower merchants across Saudi Arabia to start, grow, and scale their businesses in a competitive marketplace. Zid’s platform seamlessly integrates online and offline selling, payments, logistics, and marketing, creating a comprehensive ecosystem where businesses can thrive in the digital age.

🌟 Senior Specialist, Merchant Relations | Build Strategic Partnerships  🌟

📍 Location: Riyadh, Saudi Arabia
🕒 Type: Full-Time
📑 Reports To: Merchant Relations Manager / Head of Merchant Success

Are you passionate about managing high-value accounts and building long-term partnerships?
Zid is looking for a Senior Specialist, Merchant Relations to manage and grow enterprise-level merchants, enhance satisfaction, and strengthen loyalty through strategic support and exceptional service.

What You Will Do

Enterprise Account Management

• Build and maintain strong, long-term relationships with enterprise merchants.

• Act as the primary point of contact, providing advanced support and resolving complex challenges quickly and professionally.

• Engage with key stakeholders and decision-makers to understand their goals and offer tailored solutions that support business success.

Advanced Reporting & Data Insights

• Analyze performance metrics and provide deep insights on merchant performance.

• Prepare analytical reports highlighting achievements and improvement opportunities.

• Leverage data to offer strategic recommendations that enhance merchant growth and operational efficiency.

Account Health & Strategic Growth

• Conduct regular account reviews to ensure alignment, performance stability, and optimal usage of Zid’s services.

• Identify potential risks and implement proactive strategies to mitigate them.

• Develop and execute Upselling and Cross-Selling opportunities to increase merchant lifetime value.

• Collaborate with internal teams—such as Zid Ads, Merchant Growth, Product, and others—to execute campaigns that increase revenue and impact.

• Analyze churn drivers and implement targeted strategies to improve retention.

• Create mechanisms to collect merchant feedback and improve the overall experience.

• Proactively engage with at-risk merchants to resolve issues before they leave the platform.

Enhancing Merchant Experience & Product Adoption

• Work closely with enterprise merchants to identify operational or strategic challenges and provide solutions.

• Implement initiatives that drive deeper adoption and usage of Zid’s products.

• Deliver exceptional customer service that elevates satisfaction, loyalty, and platform engagement.

Who We Are Looking For

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Minimum of 2 years in Account Management or Customer Success—preferably in e-commerce, SaaS, or tech.

• Proven experience managing high-value or enterprise accounts.

Skills

• Excellent communication and relationship-building skills.

• Strong analytical and problem-solving abilities.

• Experience working with e-commerce platforms, tools, and technologies.

• Ability to work independently and within a cross-functional team.

• Proficiency in digital tools and reporting systems.

Personal Attributes

• Proactive, professional, and customer-focused.

• Strategic thinker with the ability to handle complex accounts.

• Results-driven and always seeking improvement.

• Willing to travel to merchant meetings and industry events when required.

Why Join Zid?

Real Impact: Manage top merchants and influence their long-term success.
Strategic Work: Use data, analytics, and insights to drive growth.
High-Level Partnerships: Engage directly with decision-makers across major businesses.
Fast-Growing SaaS Leader: Join a team shaping the future of digital commerce in the region.

🚀 Ready to lead enterprise merchant relationships and make real market impact?
If you’re passionate about growing major accounts and delivering exceptional service — we’d love to meet you!

👉 Apply Now!