Job purpose:

To provide effective technical support by resolving system issues, managing tickets, monitoring dashboards, and maintaining professional communication with clients to ensure smooth operational performance and high customer satisfaction.

 

Job Responsibilities:

·        Troubleshoot and resolve technical issues in a timely manner.

·        Manage, update, and close tickets through the system.

·        Respond to emails and handle client communication professionally.

·        Handle a high volume of messages accurately and efficiently.

·        Monitor dashboards and track operational performance.

·        Contact clients to investigate rejection reasons and provide corrective actions.

·        Work with data using Microsoft Excel (reports, tracking, analysis).

             ·      Use Google Chat and internal communication tools effectively

 

Job requirements:

•          Bachelor’s degree (preferred).
•         Previous experience in Technical Support, Operations, or similar role.
•         Strong problem-solving skills.
•         Ability to multitask and work under pressure.
•         Excellent written and verbal communication skills.
•         Good analytical and reporting skills.
•         Proficiency in Microsoft Excel and Google Workspace tools.
•         Experience with ticketing systems is a plus.