SALASA ALOFOQ TRANSPORT AND STORAGE

UX\UI Designer & Researcher

Salasa Head Office

Product Management

Full Time

About the company

Salasa is a leader in the logistics and supply chain solutions for e-Commerce merchants. Over the past years Salasa has worked with over 500 brands across 15 categories.

Salasa has a vision "To be a leading eCommerce enabler delivering innovative and value driven solutions through a simplified supply chain.". 

And a mission "To build and shape the future of eCommerce in the region by providing innovative and sustainable end to end products and solutions.”

We operate with four core values:

  • Innovation.
  • Customer-centricity.
  • Scalability.
  • Integrity.

Salasa has two sets of offerings:

A. Offline:

  1. Mega fulfillment centers: large-scale facilities to receive stocks of our clients, store them, prepare orders and dispatch them.
  2. Darstores: small warehouses distrubuted across main cities to do on-demand delivery and two-hour delivery.
  3. Last mile delivery: through our own subsidiary or aggregator option.
  4. Bonded-zones (new): custom-free areas where merchants can store their products withouth the need for licenses and registrations.
  5. Cross-border (new): enabling merchants from anywhere in the world to ship to anywhere in the world.

B. Online: Salasa One (order management system) with integrations with online web stores such as Zed, Salla and Shopify and with warehouse management systems and transport management system. This is the one-stop-shop for our clients to manage their processes and supply chain end-to-end.


As a UX/UI Designer & Researcher at Salasa, you will play a vital role in designing intuitive digital experiences and uncovering deep user insights that will support the Head of Product to shape the product roadmap. You’ll work cross-functionally with product managers, product marketing, engineers, and business stakeholders to ensure Salasa delivers best-in-class user experiences for couriers, merchants, and co-assignees.

This role combines design execution with user research, helping Salasa become the most user-centric fulfillment and shipping provider in the GCC. You’ll help bridge the gap between user needs and business goals through evidence-based design thinking.

Key Responsibilities

🎨 UX/UI Design

  • Lead the end-to-end design process from discovery and wireframes to high-fidelity UI and developer hand-off.
  • Design intuitive user journeys, personas, and flows across Salasa’s merchant, courier, and co-assignee experiences.
  • Create polished, scalable designs and interactive prototypes using Figma or Adobe XD.
  • Maintain and evolve Salasa’s design system to ensure visual and functional consistency.
  • Collaborate with product managers and developers to ensure high-quality implementation of designs.

🔍 User Research

  • Conduct qualitative and quantitative research (e.g., interviews, surveys, usability testing) to uncover pain points and opportunities.
  • Support Salasa in unlocking user insights across all core user types to guide product and business decisions.
  • Develop a structured research agenda aligned with strategic initiatives.
  • Analyze feedback, behaviors, and satisfaction data to inform improvements across products and services.

🤝 Collaboration & GTM Support

  • Collaborate with Product Marketing to develop compelling go-to-market content for new feature releases.
  • Partner with Product to create user-centered designs that are empathetic and grounded in research.
  • Work with Product and Marketing to build and manage user communities for fast, reliable feedback loops.
  • Drive continuous learning across teams by sharing actionable user insights and advocating for user needs.

Qualifications

Education & Experience

  • Bachelor’s degree in Design, HCI, Psychology, Research, or a related field.
  • 0–2 years of experience in UX/UI design and/or user research, preferably in a startup, tech, logistics, or e-commerce setting.
  • Experience working in agile teams and iterative product development.

Skills & Competencies

  • Strong portfolio showcasing UX design and research work across web and/or mobile.
  • Proficiency with FigmaAdobe XD, or Sketch.
  • Familiarity with design thinking, user-centered design, and usability principles.
  • Ability to conduct interviews, usability tests, and analyze survey results.
  • Comfortable using tools like MiroTypeformHotjar, or survey platforms.
  • Strong communicator who can turn insights into clear, actionable design decisions.
  • Familiarity with HTML/CSS/JavaScript is a plus (not mandatory).
  • Bilingual in Arabic and English is preferred.

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