Salasa is a leader in the logistics and supply chain solutions for e-Commerce merchants. Over the past years Salasa has worked with over 500 brands across 15 categories.

Salasa has a vision "To be a leading eCommerce enabler delivering innovative and value driven solutions through a simplified supply chain.". 

And a mission "To build and shape the future of eCommerce in the region by providing innovative and sustainable end to end products and solutions.”​

We operate with four core values:

• Innovation.
• Customer-centricity.
• Scalability.
• Integrity.

Salasa has two sets of offerings:

A. Offline:

1. Mega fulfillment centers: large-scale facilities to receive stocks of our clients, store them, prepare orders and dispatch them.
2. Darstores: small warehouses distrubuted across main cities to do on-demand delivery and two-hour delivery.
3. Last mile delivery: through our own subsidiary or aggregator option.
4. Bonded-zones (new): custom-free areas where merchants can store their products withouth the need for licenses and registrations.
5. Cross-border (new): enabling merchants from anywhere in the world to ship to anywhere in the world.

B. Online: Salasa One (order management system) with integrations with online web stores such as Zed, Salla and Shopify and with warehouse management systems and transport management system. This is the one-stop-shop for our clients to manage their processes and supply chain end-to-end.

 

The CX Designer (0-3 years experience) is a core member of the Customer Experience team, focused on creating and enhancing seamless interactions between the customer and the company's products/services across all touchpoints. This role supports the team in translating customer insights into actionable design improvements, contributing to increased customer satisfaction and loyalty. The designer will work primarily under direct supervision to develop foundational CX skills.

Key Responsibilities

1. Customer Research & Insights:
• Conduct basic user research activities, including assisting with user interviews, surveys, and usability testing sessions.
• Collect, organize, and analyze qualitative and quantitative customer feedback and operational data.
• Help maintain and update customer personas and empathy maps.
2. Journey Mapping & Documentation:
• Support the creation and maintenance of Customer Journey Maps and Service Blueprints by documenting existing touchpoints and identifying friction areas.
• Accurately document user flows and interaction specifications.
3. Design Contribution & Prototyping:
• Collaborate with senior designers to develop low-fidelity wireframes and prototypes for specific solutions aimed at improving identified pain points.
• Ensure all designs align with the overall CX strategy and brand guidelines.
• Maintain design consistency across different customer platforms.
4. Team Collaboration:
• Actively participate in design critiques, brainstorming sessions, and cross-functional team meetings.
• Effectively communicate customer insights and design rationale to technical and business stakeholders.

Qualifications and Skills

Education and Experience:

• Bachelor’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Graphic Design, or a related discipline).
• Required Experience: 0 to 3 years of practical experience in CX, UX, or a design-related role.
• A strong portfolio demonstrating design process and an understanding of user-centered design principles.

Technical Skills:

• Proficiency in core design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Basic knowledge of customer feedback tools and analytics (e.g., Hotjar, Google Analytics).
• familiarity with design thinking methodologies.

Soft Skills:

• High initiative and eagerness to learn and grow professionally.
• Excellent communication and presentation skills.
• Strong analytical thinking and attention to detail.
• High degree of empathy for the customer experience.
• Ability to work effectively as a supportive team member.