NMO is a registered national NGO with the Ministry of Social Affairs and Labor No 284 Our mission is to take the lead to empower communities in Yemen through humanitarian response and sustainable development programs in a professional way through effective partnerships NMO started its activity in Yemen since 2012 and has been implementing projects in 5 sectors namely FSL, Education and Child Protection, WASH and Health ,Protection, Shelter and CCCM , and Governance and skill-building

 

 

Nahda Makers Organization does not tolerate all forms of abuse such as (exploitation, sexual assault, harassment, bullying, discrimination

POSITION DESCRIPTION: OPERATIONS COORDINATOR (REFUGEE PROTECTION)

KEY RESPONSIBILITIES:

Program Leadership & Field Coordination

•        Lead and support the overall qualitative and timely implementation of all refugee protection field activities in the area of responsibility, ensuring the achievement of targets and high-quality performance.

•        Supervise and provide leadership and support to the field teams, including Case Management Supervisor, Community Workers, lawyers, and Education staff, ensuring best practice standards and the safety of beneficiaries.

•        Support the Project Manager by providing administrative and organizational assistance, executing directives, and coordinating activities across different teams to ensure smooth project progress.

•        Closely coordinate with local authorities and stakeholders to assure smooth access and implementation of activities within the refugee communities in Mukalla.

•        Strengthen and ensure communication among field teams, ensuring an integrated link between the various project components (Protection, IPNA, Legal, CBI, and Maintenance).

•        Timely flag challenges or constraints during field implementation to the Protection Officer and Project Manager, providing suitable solutions and mitigation measures.

 

Operations & Logistics Management:

•        Facility Oversight: Oversee and supervise the Community Center’s daily operations, ensuring it serves as a safe and functional hub for refugee protection, registration support, and community engagement.

•        Resource Planning: Identify and raise the administrative and logistical needs of the Community Center, ensuring that all facility requirements (maintenance, utilities, stationery, and equipment) are met to maintain uninterrupted services.

•        Fleet & Movement Management: Share and manage monthly/weekly movement plans, ensuring the cost-effective and secure use of available project resources and vehicles. Coordinate field teams’ movements on the ground to ensure staff security and adherence to safety protocols.

•        Supply Chain & Procurement: Support the procurement process for field activities by preparing technical specifications for required goods and services, ensuring compliance with NMO and donor procurement guidelines.

•        Asset & Inventory Control: Maintain an updated inventory of all project assets and supplies at the field level, conducting regular physical counts and ensuring proper storage, maintenance, and tracking of equipment.

•        Logistical Support for Distributions: Lead the logistical planning for any in-kind or cash distributions (CBI), including site selection, crowd control planning, and transportation of materials to distribution points.

•        Vendor Coordination: Liaise with local vendors and service providers (maintenance, security, transport) to ensure timely delivery of services and resolve any operational bottlenecks.

 

Protection & Technical Support:

•        Work with the CBI Assistant to facilitate emergency cash assistance for refugees by providing verified beneficiary lists based on established vulnerability criteria.

•        Support the Legal Coordinator to ensure that lawyers provide quality legal assistance and conduct effective awareness-raising sessions for refugees.

•        Support the Protection Officer in drafting monthly work plans and movement schedules to ensure a consistent field presence and permanent monitoring of activities.

•        Maintain and strengthen relationships with community leaders and refugee committees through regular field visits to maintain access and identify emerging protection issues.

•        Provide capacity building on the use of smart data collection tools (such as Kobo) to field staff in coordination with Data Management teams.

•        Monitor and support community outreach volunteers in their mobilization efforts, case referrals, and the flagging of protection risks in the targeted areas.

 

HR & Reporting:

•        Follow NMO HR procedures for all field staff, including recruitment support, leave management, performance monitoring, and ensuring a full understanding of project objectives.

•        Ensure timely and accurate reporting of all field-level protection activities to the Reporting and MEAL Officers.

•        Perform any other tasks necessary for project implementation as requested by the Project Manager.

 

POSITION REQUIREMENTS:

•        Education: Bachelor’s degree in Social Sciences, Management, International Development, or a related field. A certification in Humanitarian Logistics or Supply Chain Management is a plus.

•        Experience: Minimum 2-3 years of experience in coordinating field operations, specifically in Protection and Case Management for Refugees. Experience in field-level logistics and asset management is highly desirable.

•        Leadership: Proven experience in supervising multi-disciplinary teams (Community Workers, Education staff, Lawyers) in high-pressure or challenging environments.

•        Technical Skills: Strong knowledge of refugee protection principles, humanitarian standards (Sphere), and experience with smart data collection tools (Kobo). Familiarity with humanitarian logistics software or inventory management systems.

•        Coordination: Excellent ability to coordinate with local authorities and represent the organization in field-level meetings.

•        Languages: Fluency in Arabic and excellent written and spoken English.

•        Personal Attributes: High flexibility, strong problem-solving skills, and the ability to work under pressure while maintaining a supportive working style for the team.