At Jisr, you’ll enjoy a welcoming and casual environment, company retreats, and the ability to interact with and learn from a growing Startup. We work hard and care about our most prized asset - our people.

At Jisr, we are committed to revolutionizing people management by providing a comprehensive SaaS solution. Our mission is to empower organizations to seamlessly digitize and optimize all aspects of employee management through a unified platform. We strive to enhance efficiency, foster employee engagement, and simplify HR processes, enabling businesses to focus on their core goals and growth.

 

We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you

Purpose:

As an onboarding specialist, you will play a crucial role in ensuring a smooth transition for our clients as they enter their HR information into our platform. You will be responsible for providing exceptional customer service, guiding clients through the onboarding process, and ensuring all necessary data is accurately entered.  

Your technical aptitude, communication skills, and attention to detail will be vital in achieving client satisfaction and driving the successful adoption of our software.

 

Responsibilities:

• Serve as the primary point of contact for clients during the onboarding process, providing guidance and support.
• Assist clients in entering and validating their HR data into our platform, ensuring accuracy and completeness.
• Conduct training sessions and presentations for clients, both in-person and remotely, to facilitate their understanding and effective use of our software.
• Collaborate with cross-functional teams, including sales, product, and customer support, to address client needs and resolve issues.
• Troubleshoot and problem-solve technical and functional challenges that clients may encounter during the onboarding process.
• Maintain detailed documentation of client interactions, issues, and resolutions to ensure efficient knowledge sharing within the team.
• Continuously identify opportunities to improve the onboarding process, client experience, and overall product usability.
• Stay updated on industry trends, best practices, and advancements in HR technology to provide proactive guidance to clients.

 

Qualification

• Bachelor's degree in a relevant field or equivalent practical experience.

• Strong technical aptitude with the ability to quickly learn and understand software systems.

• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to clients of varying technical backgrounds.

• Demonstrated customer service orientation with a focus on building strong client relationships and exceeding expectations.

• Exceptional organizational skills and attention to detail to ensure accurate data entry and documentation.

• Strong problem-solving ability with the capacity to analyze issues and provide effective solutions.

• Experience delivering training sessions or presentations to individuals or groups.

• Ability to work collaboratively in a team environment, supporting colleagues and sharing knowledge.

• Proficiency in using productivity tools such as Microsoft Office or Google Workspace.

 

Experiences:

• Proven experience in a customer-facing role, preferably in software implementation or customer support.

• 2-3 Years of experience.

 

Competencies:

• Project Management.

• Client-Centric Approach.

• Effective Communication.

 

Skills:

• Attention to detail.
• Clear communication.
• Excellent written and verbal communication skills.
• Strong teamwork and collaboration skills.
• Adaptability.