Jisr is a leading Saudi-based B2B SaaS company revolutionizing HR tech across the MENA region. As we continue to grow and scale our Customer Success organization, we’re looking for a strategic and data-driven Customer Success Operations Manager to help align revenue targets with customer outcomes and operational excellence.

Role Overview

As the CS Ops Manager, you'll play a critical role in aligning our Annual Operating Plan (AOP) with actionable customer success goals. You’ll own the processes, systems, and performance insights that drive renewals, upsells, and customer satisfaction. This is a high-impact role that works cross-functionally with Customer Success, Sales, and Revenue Operations.

Key Responsibilities

1. Align AOP with Customer Success Objectives

• Interpret revenue targets and identify portions driven by Customer Success activities (renewals, upsells, cross-sells).
  
  

• Translate revenue goals into measurable customer outcomes and success milestones (e.g., product adoption benchmarks, customer health scores).
  
  

• Create visibility on how CS initiatives contribute to the company’s bottom line.
  
  

2. Build Operational Rhythm

• Establish weekly tracking mechanisms for revenue and customer success metrics.
  
  

• Drive weekly reporting on customer milestones, renewal forecasts, upsell pipeline, and health scores.
  
  

• Lead regular review meetings to assess performance and escalate risks.
  
  

3. Drive Performance with Corrective Actions

• Identify performance gaps against AOP projections and conduct root cause analysis.
  
  

• Develop and implement targeted action plans—ranging from customer engagement strategies to internal process improvements.
  
  

• Ensure accountability by assigning owners and tracking progress of interventions.
  
  

4. Ensure Quota Attainment & Forecast Accuracy

• Enable quota attainment through operational excellence, forecast accuracy, and pipeline health.
  
  

• Promote collaboration between Customer Success, Sales, and other stakeholders to stay aligned on shared revenue goals.
  
  

• Iterate and improve CS ops processes through feedback loops and performance reviews.
  
  

What You’ll Bring

• 4–6 years of experience in Customer Success, Revenue Operations, or similar roles in a B2B SaaS environment.
  
  

• Strong analytical and problem-solving skills with the ability to interpret data and drive business decisions.
  
  

• Proficiency in tools such as Vitally, Zapier, Hubspot, Zendesk (or similar CS platforms), Excel/Google Sheets, and dashboards.
  
  

• Excellent communication and stakeholder management skills.
  
  

• A bias for action, ownership, and continuous improvement.
  
  

Why Join Jisr?

• Be part of a fast-growing startup scaling across the Middle East.
  
  

• Work with a high-performing team building impactful customer journeys.
  
  

• A remote-first culture with flexibility and autonomy.
  
  

• Opportunity to influence CS strategy and operational frameworks at a high level.