Key Responsibilities

·       Support the implementation and maintenance of the company’s QMS in accordance with ISO 9001 and applicable customer and regulatory requirements.

·       Monitor compliance with approved procedures, work instructions, forms, and quality requirements.

·       Participate in the review and revision of quality procedures and documents.

·       Support document and record control activities within the QMS.

·       Identify opportunities to improve the effectiveness and efficiency of quality processes.

·       Assist in preparing quality reports and management information.

·       Prepare and participate in internal quality audits according to the approved audit program.

·       Record audit findings and verify that corrective actions are implemented effectively.

·       Follow up overdue audit actions and escalate significant or recurring issues.

·       Support external certification and customer audits.

·       Monitor compliance with applicable standards, specifications, and customer requirements.

·       Support investigation of quality problems using appropriate root-cause analysis techniques.

·       Coordinate with relevant departments to develop corrective and preventive actions.

·       Verify the effectiveness of corrective actions before closure.

·       Analyze recurring nonconformities and identify systemic causes.

·       Maintain accurate NCR and corrective-action records.

·       Support the investigation and resolution of customer complaints.

·       Coordinate with QC, Production, logistics, and other relevant functions to establish root causes.

·       Monitor complaint response and closure against established targets.

·       Analyze complaint trends and recommend preventive actions.

·       Participate in supplier audits and assessments when required.

·       Monitor supplier-related nonconformities and corrective actions.

·       Work closely with QC and Production to prevent defects rather than relying solely on final inspection.

·       Prepare periodic quality reports and KPI dashboards.

·       Support quality awareness and QMS training for employees.

·       Assist in developing quality-related training materials.

·       Promote awareness of customer requirements, quality standards, procedures, and quality objectives.

·       Identify recurring errors that may require additional employee training.

Specialized Knowledge / Skills

·       Bachelor’s degree in Industrial Engineering, Quality Management, Business Administration, or related field

·       2–4 years of relevant experience in Quality Assurance, Quality Control, manufacturing, or QMS activities.

·       Experience with internal audits, NCRs, root-cause analysis, and corrective actions.

·       Good understanding of manufacturing processes and quality principles. Risk-based thinking.

·       Process mapping.

·       Statistical analysis and quality tools.

·       NCR and complaint management. Document and record control.

·       Quality KPI development and analysis.

·       Microsoft Office, particularly Excel and Power Apps.

·       Ability to interpret engineering drawings, specifications, and applicable standards.

·       Good organization and follow-up discipline.