In 2017, Al Khalejiah Catering Company (AKCC) was established, with its headquarters strategically located in Riyadh, Saudi Arabia. This Saudi-based organization has deep roots in the Kingdom and is on a trajectory to become a distinguished authority and industry pioneer.

Our Unique Offering:

AKCC specializes in the delivery of premium, personalized lounge hospitality services to airports, airlines, and railways across Saudi Arabia. As an ISO-certified and independent company, we are committed to excellence and stand out in the industry. Our core competence lies in providing comprehensive Hospitality BOM Services, encompassing the Build, Operate, and Manage aspects, to cater to the diverse needs of our clients.

Dedication to Consistency:

At AKCC, our commitment to consistency knows no bounds. We strive to offer unwavering service and high-quality products to all our esteemed customers and trusted partners. Our aim is to foster lasting relationships built on trust, reliability, and a shared commitment to excellence.

Focusing on Sustainable Growth:

Our primary objective revolves around achieving sustainable growth through continuous service transformation. This dedication is a testament to our vision of delivering nothing less than "World Class Saudi Hospitality Service." With an unwavering focus on excellence, AKCC is poised to redefine industry standards and proudly showcase the renowned Saudi hospitality on a global platform.

Our Subsidiaries:

Hayyak Lounge: One of our subsidiaries, Hayyak Lounge, was established in 2017. It is an integral part of our commitment to delivering premium hospitality services and redefining the lounge experience.

EATERIA Sandwich Shop: EATERIA Sandwich Shop offers a convenient and quick way to purchase food and beverages on-the-go. This subsidiary operates in high-traffic areas and prioritizes efficiency, eliminating the need for extended waiting times or formal seating arrangements.

Job Description – Lounge Agent

1. Job Information

Job Title: Lounge Agent
Line Manager: Assistant Lounge Manager
Department: Operation Management Department

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2. Job Purpose

To welcome guests upon entering the lounge and provide highly professional support by managing check-in and check-out operations, answering inquiries, and coordinating special services to ensure a premium hospitality experience that reflects the lounge’s professional standards.

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3. Duties and Responsibilities

• Welcome guests upon arrival with a polite and professional greeting that reflects a positive image of the service.

• Verify guest information and eligibility for entry (cards, invitations, tickets, or other documents) in accordance with approved policies.

• Perform check-in and check-out processes quickly and accurately and update guest information in the system.

• Respond to guest inquiries regarding lounge services, facilities, or any information they may need.

• Coordinate special services for VIP guests such as preferred seating, special facilities, or customized meal requests.

• Guide guests to different service areas (dining, relaxation, meeting rooms) and explain available facilities.

• Handle guest feedback or simple complaints and resolve them directly, or escalate them when needed.

• Monitor crowd levels and coordinate guest flow to ensure comfort and easy movement inside the lounge.

• Provide flight information to arriving passengers, including verifying their destination and reminding them of the gate number and departure time when their flight departs from another terminal, ensuring guest comfort before entering.

• Coordinate with departure gate staff and ground service providers to facilitate movement for guests with special needs, especially wheelchair users, and ensure all arrangements are prepared in advance.

• Welcome and register eligible guests entering through credit cards (e.g., Visa or MasterCard) or direct payment while ensuring all requirements and policies are met.

• Enter guest data into the Odoo system accurately and document the boarding pass as an official reference for each guest entering the lounge.

• Assist in preparing and setting up the reception area to ensure cleanliness and readiness before guest arrival.

• Follow up on messages and special requests from airlines or key clients and document them properly.

• Provide assistance to guests in special cases, including elderly passengers or those with special needs.

• Report any issues or faults in reception systems or lounge equipment and escalate them to the supervisor.

• Maintain the confidentiality of guest data and adhere to security and privacy procedures.

• Comply with all related policies and procedures described in the AKCC Integrated Management System.

• Ensure adherence to and monitoring of all policies and procedures outlined in the AKCC Integrated Quality Management System (ISO 9001 / ISO 22000 / ISO 45001 / ISO 14001).

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4. Job Qualifications

Education

• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Experience

• 2 to 4 years in a related field.

Skills

• Effective communication skills

• Ability for self-learning and skill development

• Creativity and quick thinking

• High attention to detail and accuracy

• Teamwork and responsibility

• Commitment to quality and safety standards

• Experience in lounge operations and resource management

• Ability to use Microsoft Office

• Written and spoken English